Austria

Austria's asylum system is managed by the Federal Ministry of the Interior and the Federal Agency for Reception and Support Services (BBU GmbH). Provincial governments are responsible for integration measures. NGOs provide essential legal and social support.

Emergency

133

Direct line to police for emergencies and crime reporting.

UNHCR Help

UNHCR Help Directory

Visit help.unhcr.org

Main Agency

Federal Ministry of the Interior – Asylum Division

+43 1 531 26 0

Government Agencies

2

Federal Ministry of the Interior – Asylum Division

Government

Herrengasse 7, 1014 Wien

Asylum legislation, reception standards, and returns.

BBU GmbH – Federal Reception Agency

Government

Radetzkystraße 27, 1030 Wien

+43 1 715 10 00

Accommodation, basic care, and health services for asylum seekers.

NGOs & Legal Aid

3

Diakonie Austria – Refugee.Point

NGO

+43 1 513 90 25

Social counselling, legal orientation, and labour-market support.

Caritas Austria – Migration & Integration

NGO

Emergency shelter, language courses, and family reunification advice.

Verein Menschenrechte Österreich – Legal Aid

NGO

+43 1 409 69 77

office@menschenrechte.at

Mon–Thu 09:00–17:00; Fri 09:00–14:00

Free legal counselling and court representation in asylum cases.

Emergency Hotlines

1

133 – Austrian Police Emergency

Hotline

24/7

Direct line to police for emergencies and crime reporting.

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