Germany

Germany operates a decentralised asylum and integration system. The Federal Office for Migration and Refugees (BAMF) handles asylum procedures, while Länder authorities manage reception and social assistance. Numerous NGOs provide legal aid, psychosocial support, and housing counselling across the country.

Emergency

+49 69 242314-80

Legal aid and advocacy for asylum seekers.

UNHCR Help

UNHCR Help Directory

Visit help.unhcr.org

Main Agency

BAMF

+49 911 943-0

Government Agencies

2

Federal Office for Migration and Refugees (BAMF)

Government

Frankenstraße 210, 90461 Nürnberg

Mon–Thu 08:00–16:00; Fri 08:00–14:00

Main asylum authority. Branch offices in all federal states.

Federal Ministry of the Interior (BMI) – Migration

Government

Alt-Moabit 101 D, 10559 Berlin

Policy and legislative coordination.

NGOs & Legal Aid

3

Caritas Germany – Migration & Integration

NGO

Social counselling, language courses, family reunification support.

Diakonie Germany – Refugee Service

NGO

+49 30 284455-0

Legal advice, housing assistance, and trauma counselling.

German Red Cross – Tracing & Family Reunion

NGO

Restoring Family Links (RFL) and emergency shelter.

Emergency Hotlines

1

Pro Asyl – Refugee Rights Hotline

Hotline

+49 69 242314-80

info@proasyl.de

Mon–Fri 10:00–16:00

Legal aid and advocacy for asylum seekers.

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